GOVERNMENT
Next-generation portals
Customer Challenge
As Web sites and online applications proliferated in the early stage of e-government around the world, the first generation portal developers strove to make sense of government for the external customer by masking the complexity of the bureaucracy. The portal served as a thin “lid” stretched to cover multiple government stovepipes. This model of stand-alone e-government is characterized by a thin Web entry point, agency-centric content and systems, and duplicated investment in Web sites, services, transactions, and infrastructure.
CGI's View on Next-Generation Portals
Next-generation eGovernment Web portals are citizen/constituent centric and transaction based. These transaction-based Web services are fully integrated from front counter to back office, electronic from end-to-end and the service is likely to span agencies or jurisdictions of government. They include work flow and business rules, and embrace legacy systems. We believe that the next generation of eGovernment will be built using repeatable frameworks or architectures that reduce risk and support low cost rapid deployment.
New technology, rising citizen expectations and resource constraints have created a “Service Government” imperative in which administrators must spend less, but spend smarter; provide 24X7 one-stop self service with greater access and accountability at lower cost. The next-generation of Web portals respond to this imperative.
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