CGI combined telecom industry experience and its advanced GUI and custom software development skills to help Bell Canada implement a single, integrated, company-wide CRM system based on the Epiphany Interaction Advisor predictive analytics solution and create a scalable Web-based user interface for call centre agents
The U.S. Defense Logistics Agency (DLA) selected CGI as its partner because it offered deep expertise and COTS-based, industry-proven software called ProSteward®, an enterprise chemical data management and hazard communications solution that was developed in partnership with Shell Oil Company.