SMART Insurance Technology

Claims adjusting can be very time-consuming. Industry statistics indicate that adjusters can spend more than 50% of their time exchanging voice messages, searching for faxes, looking for e-mails and so on. What if you could automate this process? What if you could increase efficiency, enhance customer satisfaction and reduce expenditures all at the same time?

With CGI’s SMART insurance technology, you can achieve these results. The system creates an integrated environment where all parties exchange information electronically, removing the paper-intensive burden from adjusters. Shown to reduce initial claims handling by as much as 40%, CGI’s SMART solution allows adjusters to communicate in real-time with partners, vendors and others involved in the claims management process. When the claim is initiated, electronic assignments that contain all the relevant coverage and claim information are instantly transmitted to your preferred vendors.

The results
SMART users make 48% fewer phone calls to suppliers and vendors and leave 60% fewer voice messages for adjusters. A staggering 94% of suppliers make fewer calls to adjusters.

Vendors give high praise for the system because they have all the information they need to deliver excellent service to your customer. They can focus on executing repairs as quickly as possible, keeping additional claims costs, such as rental fees, to a minimum. They become stronger partners in the claims process by providing the adjuster with instant updates to help manage the claims. This information is tracked through SMART, ensuring that the claimant receives consistent information from all parties involved.

SMART allows you to settle the claim quickly as expenses are controlled and reduced. It also raises the bar when it comes to customer service. The adjuster’s time is freed up to spend time on the important tasks of helping the insured overcome the loss quickly and making the experience as pleasant as possible.