This CGI white paper reviews two approaches to applying workforce management systems for the utilities industry and highlights the impact of these strategies on customer service and other bottom line results.
As government regulations and customer and citizen demands continue to increase, organizations must find a way to implement a more sophisticated access control scheme. GBAC is one viable solution that helps organizations facilitate robust information sharing, while managing and mitigating risks.
This paper examines the development of a comprehensive and integrated approach to security, with recommendations on how to develop an effective security management strategy.
While outsourcing IT functions offers compelling benefits, its success rate, viewed from the perspective of broad customer satisfaction, has not been equally overwhelming. Learn how good IT governance can ensure a successful outcome both for the client and the outsourcer.
