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Managed application services
Adding value to the applications that run your business
 CGI started by doing something I'd never seen before–they sent us a team with extensive experience in smoothly transitioning complex systems like ours. These people knew all the issues to investigate and all the questions to ask. Instead of our having to show them everything, they anticipated our problems and helped us work out the best solutions.
Mary Dee-Smylle, Executive Director,
First Canadian Health
Many organizations outsource their application development and maintenance work to reduce their costs, accelerate deployments and allow existing staff to focus on strategic initiatives. They are realizing the need for a real partner to help increase the value and return on investment of their applications by implementing measurable processes and best practices.
CGI is this partner of choice for managed application services. Whether for global or selective sourcing needs, CGI delivers customized solutions to address a client’s financial and operational objectives, based on the following CGI managed services building blocks:
Reasons why clients turn to CGI for managed application services
Our high client satisfaction record demonstrates our commitment to meeting clients’ needs. Key reasons why clients value CGI’s managed application services include the following:
- Business IT alignment: We ensure the alignment of the managed application services with our client’s business and IT strategies, their operational priorities and investment decisions through comprehensive service planning, architecture roadmap development and excellence in execution.
- Optimized service and project costs: CGI’s best-fit solutions create savings from productivity and global delivery gains, enabling clients’ to fund more strategic initiatives.
- Access to deep business and technical expertise: Thanks to our extensive presence in business centers around the world, CGI offers state-of-the-art IT services relevant to our client’s line of business.
- Effective application portfolio management: Through detailed assessment, evolution planning and regular reporting on application portfolios, we help clients make important investment decisions that, in the end, deliver better service to end users while reducing costs.
- Predictable spending adaptable to business needs: Through our unique business model, we provide to our client visibility and cost control while preserving accountability and result-driven pricing.
- Access to proven innovation capabilities: CGI has a long history of successful partnerships that have led to leading-edge solutions and innovations in managed application services.
- Tailored transition programs: Relying on a proactive Change Management approach and a strong Project Management practice, our transition programs enable clients to migrate smoothly to the delivery models specifically engineered for their environment and preferences, minimizing impact on core business functions.
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CGI’s managed application services clients
CGI’s managed application experience and expertise include partnerships with leading organizations in the following industry sectors:
- Manufacturing: Air Liquide, Bombardier Aerospace, Michelin, Novelis and Cott Beverages.
- Government/ministries: federal General Services Administration (GSA), Alberta Health and Wellness Ministry and First Canadian Health.
- Financial and Insurance: Manulife/John Hancock, Russell, National Bank of Canada, Deutsche Bank, Robert Plan and Kanawha.
- Retail: Arrow Electronics, Metro Inc. and Provigo.
- Telecom: AT&T, Bell Canada, Yellow Pages and Vodafone.
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Managed application services
Suite of services
CGI’s managed application services provide a full spectrum of support for our clients’ strategic and delivery needs. These services can be seamlessly augmented by our end-to-end offerings, which include systems integration and consulting, technology management and business process services.
Our suite of managed application services covers four areas: 1) service planning and monitoring, 2) service management and support, 3) service delivery, and 4) contract administration.
Service planning and monitoring
- Strategic planning assistance;
- Annual IT plan assistance;
- Managed application services annual work program; and
- Risk management program.
Service management and support
- Delivery management
- Incident, problem and user / IT inquiry management;
- Change and release management;
- Project management; and
- Quality program management.
- Delivery support
- Architecture and standards management;
- BCP/ACRP services management;
- Configuration management;
- Security plan management;
- Development and testing environment management; and
- Application portfolio management (including analytics and dashboard).
Service delivery
- Application maintenance and support
- Emergency maintenance;
- Preventive maintenance;
- Corrective maintenance; and
- User and IT inquiry response and assistance.
- Application enhancements
- Adaptive enhancements (e.g.: regulatory, technology and product software upgrades); and
- Perfective enhancements.
- System integration and development
- Opportunity and feasibility studies;
- SI & D project delivery; and
- Third-party projects “general contractor”.
Contract administration
- Financial management and reporting;
- Operation management and reporting;
- Service performance reporting; and
- Third-party managed contract administration.
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